Terms of Service

Last updated: 23 October 2026

These terms are the agreement between you and Ronnie Lashley, a sole trader trading as Idiosync (“Idiosync”, “we”, “us”). They cover your use of the Idiosync app and website at idiosync.chat. Please read them together with our Privacy Policy, our Community Guidelines and, if you pay for anything, our Subscription & Billing Terms. By creating an account you agree to these terms.

1. Who we are

Idiosync is run by Ronnie Lashley, a sole trader trading as Idiosync, based at 19 Friars Orchard, Fetcham, Surrey, KT22 9RL, United Kingdom. You can contact us at idiosync.help@gmail.com.

2. Who can use Idiosync

• You must be 18 or over. Group Chat and Language Exchange connect you with other adults, including people you haven’t met.
• We aren’t taking new sign-ups from the EU/EEA yet. Language Exchange is UK-only for now.
• Before your first Language Exchange we may ask you to complete a quick selfie age check through our partner, Didit.
• One account per person. Don’t share your account or create extra accounts to get around limits, bans or the free trial.

3. Your account and signing in

Idiosync doesn’t use passwords. When you sign up we email you a link to verify your address; when you sign in again we email you a 6-digit code. Anyone who can read your email could sign in as you, so keep your email account secure. Tell us straight away if you think someone else has used your account.

4. How Idiosync works

Idiosync is a place to learn a language by using it with other people. In chats, everyone types in their own language and reads other people’s messages in the language they’re learning, with a private Reveal button when they get stuck. You can also practise on your own with Scenario Practice, Daily Practice, Quiz and other activities.

5. Plans, the free trial and shared seats

• Spark is free. It has daily limits (for example on messages, practice sessions and how many group chats you can host). The current limits are shown in the app under Account Settings › See what each plan includes, and we may change them.
• Lingua and Connect are paid monthly subscriptions with higher or no limits and extra features, as shown in the app when you choose a plan. Payments, cancelling, refunds and price changes are covered in our Subscription & Billing Terms.
• Free trial. New accounts may get 7 days of Connect-level access for free, with no card needed and nothing to cancel. There’s a daily allowance on AI features during the trial. Trials are limited to one per person and per device, and we may stop offering them at any time (for example if a month’s trial budget has been used up). When the trial ends you move to Spark automatically.
• Connect shared seat. A Connect subscriber can give one other person full access at no extra cost. That person must have their own account and agree to these terms. The subscriber can remove the seat at any time, and it ends when their Connect plan ends. The seat holder then moves to Spark; nothing of theirs is deleted.
• Moving to a smaller plan. If you move to a plan with lower limits (including when a paid plan or trial ends), anything over the new limit — for example extra group chats you host or extra languages you track — becomes read-only. Nothing is deleted. You choose which ones to keep active, and you can change that choice once every 30 days.

6. Your content

“Your content” means messages, voice notes, display names, room names, profile photos and anything else you post. You still own it. You give us permission to store, process, translate and show it to the people you’ve chosen to share it with, only to run Idiosync for you. This permission ends when your content is deleted, except where it’s already been shared with other people in a chat or we need to keep it for legal or safety reasons (see the Privacy Policy).

You’re responsible for what you post. It must follow our Community Guidelines and the law.

7. Safety, moderation and reports

• Messages, display names and voice notes are checked automatically before they’re posted. Voice notes are turned into text for this check; the text isn’t kept or shown to anyone.
• You can report any message and block anyone. Reports are reviewed by a person.
• If something is reported as illegal content (for example anything that sexualises children), it’s hidden from everyone straight away, and we keep a locked copy so we can pass it to the authorities where the law requires or allows.
• We may remove content, or suspend or close accounts, that break these terms or the Community Guidelines. We’ll tell you why. If you think we got it wrong, email idiosync.help@gmail.com and a person will look at it again.

8. AI features

Translations, Scenario Practice, AI Coach feedback, quizzes and some practice content are produced by AI (OpenAI). They’re there to help you learn and can sometimes be wrong, awkward or unexpected. Don’t rely on them for anything important, such as legal, medical or safety information. Please report anything offensive.

9. Fair use

Please don’t misuse Idiosync. That includes: using bots or scripts; trying to get around limits, bans or payment; harassing, spamming or deceiving people; uploading anything illegal or harmful; trying to access accounts or data that aren’t yours; or interfering with how the service runs.

10. Changes to Idiosync and to these terms

We’re constantly improving Idiosync, so features may change. If we make an important change to these terms, we’ll tell you in the app (and by email where it affects a paid plan), and you’ll be asked to agree before carrying on. If you don’t agree, you can stop using Idiosync and delete your account at any time.

11. Ending your account

You can delete your account at any time in Account Settings › Delete Account. What happens to a paid plan when you do is explained in the Subscription & Billing Terms. We may close your account if you seriously or repeatedly break these terms, or if we have to for legal reasons. If we close Idiosync altogether, we’ll give you reasonable notice and refund any part of a paid period you can’t use.

12. Our responsibility to you

• We’ll provide Idiosync with reasonable care and skill. If we don’t, you have legal rights, including under the Consumer Rights Act 2015. Nothing in these terms takes away those rights.
• We aren’t responsible for losses we couldn’t reasonably have foreseen, for what other users post or say, or for business losses (Idiosync is for personal use).
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
• Idiosync may sometimes be unavailable, for example while we fix or update it. We’ll try to keep this to a minimum.

13. Complaints and the law

If you’re unhappy with anything, email idiosync.help@gmail.com and we’ll try to sort it out. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts.

14. Contact

Ronnie Lashley, a sole trader trading as Idiosync. Address: 19 Friars Orchard, Fetcham, Surrey, KT22 9RL, United Kingdom. Email: idiosync.help@gmail.com.